Network Security Bulletins

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Introducing the NEW SECURE TECH INTERNATIONAL

AUTOMATED TROUBLE -TICKET system!

 

Our automated trouble-ticket system means you are only four simple steps away from your solution.

1. Go directly to the trouble-ticket system at http://sti.helpserve.com and enter the ticket there or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it (for technical support requests) or This e-mail address is being protected from spambots. You need JavaScript enabled to view it (for sales requests or price quotes) or you could  or call our helpdesk attendants at 599-587-1900.

 

2. Your request is immediately acknowledged, you receive an e-mail informing you as such as well as you receive your username and password to login to the system to keep track of the status of your ticket.

 

3. A technician or sales analyst is assigned to your ticket / issue and they directly communicate with you via the helpdesk system. Each action along the way is carefully documented and you are kept up to date via e-mail as well.

 

4. BINGO, we provide your solution! As an additional bonus, we now have a full record of what happened which is extremely useful for future diagnosis is needed.

 

At Secure Tech International, we use technology to help you and your business stay ahead. In today's challenging marketplace, every advantage is to your benefit.

Remember WE DO TECH!

Please make sure to supply the necessary information for us to provide prompt assistance (i.e. contact information and issue you are having).

Our Help Desk response time is under 30 minutes but we allow up to two (2) business hours if it is a low priority issue. Please note that the Technicians are available Monday to Friday from 8:30AM – 5:00PM EST but we are on call for emergencies only after-hours for contract clients only. If you submit a Help Desk Service Request after hours and it is not an emergency, you will receive a response the next business day.

If you cannot access the website or there is an issue affecting multiple users then please call the Help Desk at (599) 587-1900 to speak with a Technician for immediate assistance.
 
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It Pays to be Secure

 As a Secure Tech International client your company will be a  direct beneficiary of our vast knowledge and expertise as the leader in this industry.  Which by extension means your company will be ahead of the curve and ultimately ahead of your competition.

 

 

Network Security?

Network security consists of the provisions made in an underlying computer network infrastructure, policies adopted by the network administrator to protect the network and the network-accessible resources from unauthorized access, and consistent and continuous monitoring and measurement of its effectiveness (or lack) combined together.